Our range of services includes ‘soft’ and ‘hard’ landscape maintenance and construction, winter services including gritting and snow removal, hanging baskets, invasive weed treatment and tree surgery. We aim to exceed our customer’s expectations by delivering first class quality services at an affordable price. Our commitment to service excellence, transparent approach, ease of communication and flexibility has underpinned our growth. By employing fully trained, multi-skilled landscape technicians with an understanding and commitment to delivering excellent customer care, we rapidly establish good working relationships and minimise disruption whilst working. Our approach to partnership working is based upon a model that focuses on guaranteeing exceptional quality – enhancing customer satisfaction levels is central to everything we do. We believe that evidence of how our culture delivers better quality services at less cost to the customer with greater choice, convenience and control is at the heart of customer retention success.
At Rok Facilities Management Ltd we believe that innovation is about creating new ideas and ways of working that drive out costs and improve service performance. We design the delivery of clean, green and safe services in order to increase our efficiency, reduce your costs and prevent undue waste. Our effectiveness is enhanced by employing the latest satellite technology and route optimisation techniques to reduce journey times, save fuel and reduce our carbon footprint.
We know that the best way to make our customer’s businesses more sustainable is to use less energy – combine that with our commitment to recycling and you’ll see your costs as well as your carbon footprint go down.
That’s also why all of our teams use iPad’s to plan, undertake and record all PPM and reactive work. Details are uploaded automatically to our databases and our clients have real time direct access via a password protected dedicated web portal. No fuss, no delays and full transparency.
By employing fully trained, multi-skilled landscape technicians with an understanding and commitment to delivering excellent customer care, we rapidly establish good working relationships and minimise disruption whilst working. Things change during the life of a contract and you need a partner that drives and accommodates those changes – we have the capability and flexibility to change and adapt to any of your new requirements.